Refunds and cancellation.
Cancel renewal in your account. Contact us to review a charge or a service problem.
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Stop the next renewal
Acre’s paid plans renew at the monthly or yearly interval selected at checkout until canceled. For a seven-day trial, cancel before the trial ends to prevent the first monthly Starter charge. Open Plans & billing and choose Cancel renewal, or use Manage billing to access Stripe’s subscription controls. Cancel before your next renewal to avoid that renewal charge. We show confirmation and the date your paid or trial access ends. Yearly cancellation preserves access through the paid annual period. You keep access through that paid period.
If the controls are unavailable or you cannot sign in, email Ralestate123@gmail.com for cancellation help. Include your Acre account email so we can locate and verify the subscription. Do not send a password or payment card number.
Request a refund or report a billing error
Canceling does not automatically refund completed charges, unused days or unused processing allowances. Refund requests are reviewed individually. Contact us if you see a duplicate or incorrect charge, or if a material service issue prevented you from using a paid feature. We consider the billing records, the issue reported, service delivery and any rights that apply to your purchase.
Send your request to Ralestate123@gmail.com or use Help & support and choose Billing & subscriptions. Include your account email, charge date, amount, invoice reference if available, and a short explanation. We may ask for information needed to verify account ownership and investigate. This review process does not promise approval of every request or a blanket money-back guarantee. Nothing in this policy limits refunds or other remedies required by applicable law.
If a refund is approved
We confirm the refund decision and amount by email. Approved refunds are submitted through Stripe to the original payment method. The time it takes to appear depends on the payment method and bank. Contact support if an approved refund has not appeared or the original payment method is no longer available.
A refund request is separate from canceling renewal. If you want both, cancel in Plans & billing and tell support, or ask support for help with both. We will confirm any change to your paid-through access.
Changing plans and keeping records
Upgrades are prorated and confirmed in Stripe; downgrades take effect at renewal. After paid access ends, Explorer limits apply. Canceling does not itself delete your saved records. See the Terms of service and privacy page for details.